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Secret of Happy Customers?

What does it take to make a customer happy these days? With high expectations, and quality everywhere... it seems customer service is still one of those long lost forgotten arts. If you're in business, you think you give it - but do your…
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New or Improve?

What do you do? Continue to innovate and keep coming up with NEW? or... Improve the existing? You all know the feeling... every day you get new and exciting opportunities to add something new to the mix. Someone comes to you with a new…
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10,000 Hours

For years there has been research, debate and studies done on "Experts", the "Elite" and the "Best of the Best". What does it take to be a "pro"? What separates the great from the mediocre" Let me keep this simple... The Expert Factors…
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How You Make Customers - Happy or Bummed!

Customers happiness is not based on the quality of your product! Nope... in fact, it's not even based on whether it works or lasts. When a customer buys, they buy because you promised them something. A benefit or a payoff in exchange for…
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Source of Mastery

 Is discipline is the single most important quality in life? To form habits requires discipline. To build a great business requires discipline. To carve a great body requires discipline. Action is important, but discipline implies repetition. And…
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Seasons

Life has seasons. My good friend "Hicksy" recently reminded me that everything in life has its season. From relationships, to business, careers, and even your physical health will go through its cycle of seasons. In some instances, the…
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Now Goals

Having goals can be tricky? It can screw with your head, right? Well, here's a simple method for making your life easier, more focussed and more successful. Turn your goals into "Now Goals". What do I mean? Most goals are set and…