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Secret of Happy Customers?

What does it take to make a customer happy these days? With high expectations, and quality everywhere... it seems customer service is still one of those long lost forgotten arts. If you're in business, you think you give it - but do your…
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New or Improve?

What do you do? Continue to innovate and keep coming up with NEW? or... Improve the existing? You all know the feeling... every day you get new and exciting opportunities to add something new to the mix. Someone comes to you with a new…

World Cup Customer Service Fever

World up fever has gone up a notch in Australia. I went to the loo today and scored a goal. A little bit of toilet humor never hurt anybody. Thank God for a bit of fun in the workplace. It's good to laugh! But where did this little novelty…